// 02 — The story
Project story
// The context
Landlords drowning in tenant complaints.
In collective housing, incident management is a mess. A tenant reports a leak — is it their fault or the landlord's? Is it covered by the maintenance contract? Which decree applies? Property managers waste hours per claim answering the same questions, routing to the wrong technician, and arguing over responsibility.
// The opportunity
Encode expertise into an interactive algorithm.
The core insight: every experienced property manager has the same decision process in their head. Fixers makes it explicit. Landlords and syndics build decision trees — room by room, element by element — with responsibility rules, maintenance contract references, and legal decrees attached to each branch. Tenants navigate the tree themselves and get an instant, authoritative diagnostic.
// The solution
CTO for 3 years, from MVP to production.
I joined as CTO at the founding stage and led all technical decisions: Vue 3 frontend with an interactive SVG room view for tenants, a node-based tree editor for admins, a diagnostic engine that resolves responsibility from tree paths, and a reporting pipeline that routes incidents to landlords or syndics with the right documentation attached. Co-built with In'li, a 50,000-unit social housing leader.